kelly75
Level 1
‎August 14, 2020 10:45 AM

QuickBooks Mac 2016 veersion, says my company file is open in another version, but it's not???

All,

 

I tried to open my company file today and I get a pop up message that says it's open in another copy of QuickBooks. I didn't have another one running but I restarted anyway and I still get the message.

 

~~~

Kelly [email address removed] has the file open in another copy of QuickBooks.

Close the company file in the other copy of QuickBooks. Then you can open it in this copy of QuickBooks.

~~~

I take it there is some lock on the file that needs to be cleared.

 

Anyone know how to fix this?

Thanks,

Kelly

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Joseph_A
QuickBooks Team
QuickBooks Team
‎August 14, 2020 12:53 PM

Other questions

Hi, @kelly75.
 
I'm here to make sure you can troubleshoot this issue. Since the error is generated through QuickBooks, you need to update it to the latest release. You can start by closing your company file then close QuickBooks. Reopen and update your QuickBooks for Mac to the latest release version.
 
Let me guide you how:
  1. From the QuickBooks drop-down menu, select Check for QuickBooks Updates.
  2. Click on Install Update, then select Install and Relaunch.
  3. When the update is complete, QuickBooks for Mac automatically opens.

 

If you've encountered some issues using the In- product update process, you can also update your QuickBooks manually.
 
Let me know if you need clarification with the update process. I'll be around to provide further help. 
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SkinnyRaven
Level 8
‎August 14, 2020 02:52 PM

Other questions

Confirm your company file is stored on your local drive.

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kelly75
Level 1
‎August 14, 2020 03:05 PM

Other questions

Thanks Joseph, I am on the updated version but it's still telling me to close the other company file that but there is no company file open. Here's the message:

"Kelly [email address removed] has the file open in another copy of QuickBooks.

Close the company file in the other copy of QuickBooks. Then you can open it in this copy of QuickBooks."

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JessT
Moderator
Moderator
‎August 14, 2020 04:19 PM

Other questions

Thanks for the reply, Kelly.

 

I will continue to help you with this issue. Let's check if there are QuickBooks programs running in the background. We can stop them from the Force Quit Applications window.

  1. Choose Force Quit from the Apple menu (or simultaneously press the Command + Option + Esc keys).
  2. In the Force Quit Applications window, select a QuickBooks program and select Force Quit.

If there is no QuickBooks program, please contact our Support team. That way, they can start a screen-sharing session to check this further. They are available from 6 AM - 6 PM (PDT) Monday to Friday.

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose QuickBooks Mac Desktop.
  3. Click on Search for something else and enter type in opening program and click Search.
  4. Scroll down to the Message us section and click on Start a Message. They'll reply when they get your email during their office hours.

Always visit us back through this thread if you need help again.

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civib
Level 2
‎December 07, 2020 07:23 PM

Other questions

My error message is 

[email address removed] has the file open in another copy of QuickBooks.

Close the company file in the other copy of QuickBooks. Then you can open it in this copy of QuickBooks.

 

Background info: I needed to erase my hard drive, and then I restored my mac with time machine. Looks like quickbooks still thinks my previous user account is using the company file, but that user account no longer exists. 

Please, please help!

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AlexV
QuickBooks Team
QuickBooks Team
‎December 07, 2020 09:06 PM

Other questions

Hi there, civib.

 

I'm more than willing to help you get past this error so you can access your company file again.

 

We have to make sure to close your QuickBooks Desktop for Mac entirely and launch it again to see if it works. You can follow JessT's steps by going to the Force Quit Applications window.

 

Also, I'd suggest reaching out to our Technical Support Team. That way, they'll be able to investigate this further and see what's causing this error.

 

Keep on posting here if you need anything else. We'll respond as soon as we can.

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pioneerelectric
Level 1
‎January 07, 2021 07:08 AM

Other questions

HI,

This happened to me when I did a little reorganizing of my desktop files. I came to this thread looking for help as well and none of the previous suggestions worked. So I decided to just try something and see what happened. As soon as I moved the Quickbooks file back to it's previous location the problem went away. Maybe the same thing happened to you, or more realistically other people reading this thread who are having this problem because more than likely you resolved this months ago. ;)

Hope this helps someone!

 

Reese

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