I appreciate all the steps you've taken, ConundrumITTeam.
At this time, I'd recommend reaching out to our Phone Support so this will be further investigated.
Here's how you can contact us:
- From the Help menu and select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue, then select Continue.
- We’ll provide you a few support options. Select which one is convenient for you.
I'm just around the corner if there's anything that I can help. Stay safe!
