These instructions do not work because most of the text relates to Windows. I spent a good amount of time with a great tech support person from QB and she knew right away what to do. I have 2 Macs and we worked on one together and she sent me an email with directions for the other and I was able to do it with no problem. One of the macs is set up for MAIL and the other is for Outlook. Both work perfectly and I can save to draft folder on both before sending. Just a note that the problem begins with the R5 update which was what installed with my QB2020 for Mac . The uninstall is required because the setup has to be done with the R4 version.
Here is a copy of the email:
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| Clean-Install QuickBooks Mac | | Step 1: Uninstall QuickBooks Mac Desktop | | 1. Close QuickBooks. | | 2. Go to the Finder menu, then select Applications. | | 3. Drag the QuickBooks icon to the Trash. | | Step 2: Remove QuickBooks PLIST files | | User PLIST | | 1. Hold down the Option key on your keyboard. | | 2. On top of your screen , click 'GO' then select Library. | | 3. Open the Preferences folder. | | 4. Find PLIST files that contains 'com.intuit' then move them to the Trash. | 5. Empty the trash. | | System PLIST | | 1. From a new Finder window, open the Macintosh HD. | | 2. Go to Library, then Preferences folder. | | 3. Find PLIST files that contains 'com.intuit' then move them to the Trash. | | 4. Empty the trash. | | Step 3: Restart your device | Step 4: Reinstall QuickBooks |
Click the link: https://tinyurl.com/yx8ado2k
Allow QB notification on Mac:
1. Click Apple > System Preferences > Notifications.
2. Enable Notifications for QB.
To test the resolution: 1. Open QB.
2. Go to any invoices and send to yourself. 3. When you see a pop-up message asking if you want QB to work or synch with your Mail App, click ALLOW. |
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