Other questions

Thanks for posting to the Community, @Tara Patterson.

Since you are getting the same error, it's best to contact our Customer Care Support. They have tools to pull-up your account and help check the cause and fix it.

Here's how:

Let me show you how:

Please know our support for QuickBooks Desktop Payroll is currently limited to chat only due to COVID-19 (Coronavirus).

You can get back to this if you have further questions. I'd be happy to help. Have a good one!

1. Press F1 and then click Contact Us.
2. Enter "Verify payroll transaction" and then hit Continue.
3. Choose to Start a chat.