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Thanks for posting to the Community, @Tara Patterson.
Since you are getting the same error, it's best to contact our Customer Care Support. They have tools to pull-up your account and help check the cause and fix it.
Here's how:
Let me show you how:
Please know our support for QuickBooks Desktop Payroll is currently limited to chat only due to COVID-19 (Coronavirus).
You can get back to this if you have further questions. I'd be happy to help. Have a good one!
- Press F1 and then click Contact Us.
- Enter "Verify payroll transaction" and then hit Continue.
- Choose to Start a chat.