Other questions

Hi @COASTAL BYPRODUCTS,

Here are a few things you can check as to why a transaction doesn't show on the reconciliation page.

1. The selected reconciliation period is incorrect.
   • To resolve this, open the credit card's register, then confirm the actual dates on the transactions. Edit your reconciliation statement date as necessary.
2. The transaction is marked as reconciled on the register.
   • Same as above, open the credit card's register, then confirm the reconciliation status of the transactions. If they appear to be reconciled, then change their reconciliation status.

I'm not sure exactly what product you're using, so I'll be sharing 2 different articles.

• For QuickBooks Online, see this article: Resolve reconciliation differences.
• For QuickBooks Desktop, see this article: Fix issues when you're reconciling in QuickBooks Desktop.

Both articles provided have troubleshooting steps that you can use in this situation.

I'll be around in case you have other questions. Leave a comment below, and I'll be sure to get back to you.