dianna23
Level 1
Tuesday

Quickbooks Enterprise closing when trying to send invoice

Hello everyone! I'm pulling my hair out here trying to get this resolved. 

 

Last week during billing, I tried to send an invoice and every time I would try, Quickbooks would close. I rebooted the computer thinking that would fix it. It didn't, I got our IT team involved, I'm not sure what all they tried but after multiple attempts, they uninstalled and re-installed Quickbooks. That worked and after a day and a half of going off-course, I was able to start sending invoices again. Thinking everything was ok, until today it happened again. Nothing changed, I haven't updated anything. The last time I sent invoices was Friday and everything was fine. Then today, the same thing happened. I'm at a loss as to the cause but I can't keep having IT uninstall and reinstall the software and throwing me even further and further behind every few days.

 

If anyone can offer a solution or even moral support, I would greatly appreciate it.

 

Thanks in advance!  

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SIAB
Level 7
Tuesday

Other questions

Run the Verify/Rebuild Data utility. Any error messages?

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dianna23
Level 1
Tuesday

Other questions

No error messages at all...  Quickbooks just closes. I'm running a Verify Data Integrity right now in multi-user mode. I don't think my co-worker will be open to me running a rebuild since I am the only one having the issue and she is able to send invoices with no problem... makes no sense!

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ShyMae
QuickBooks Team
QuickBooks Team
Tuesday

Other questions

Hi there, Diana. I appreciate you sharing these details clearly. I can imagine how challenging this situation must be, especially when you've already put in so much effort trying to resolve it.

 

As much as I'd like to assist you directly, this case requires further review by our live support team. Our experts can examine what's causing the program to close unexpectedly and guide you through troubleshooting steps tailored to your setup.

 

Here's how you can contact them:

 

  1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Type a short description of your issue and concern in the box provided, then click Continue.
  4. Sign in to your Intuit account, select Continue, and then Continue with my account.
  5. You'll receive a single-use code in your email; enter the code and select Continue.
  6. Select Have us call you.

 

For successful communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services.

 

If you have any questions, leave a comment below. We're here to assist you.

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dianna23
Level 1
Tuesday

Other questions

Unfortunately that didn't work out because I'm not listed as an authorized user on the account. Don't understand why I can't get help from support when I'm just looking for general support and not relating to anything company-specific. Thanks for the suggestion though.

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