Hi there, Diana. I appreciate you sharing these details clearly. I can imagine how challenging this situation must be, especially when you've already put in so much effort trying to resolve it.
As much as I'd like to assist you directly, this case requires further review by our live support team. Our experts can examine what's causing the program to close unexpectedly and guide you through troubleshooting steps tailored to your setup.
Here's how you can contact them:
- Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Type a short description of your issue and concern in the box provided, then click Continue.
- Sign in to your Intuit account, select Continue, and then Continue with my account.
- You'll receive a single-use code in your email; enter the code and select Continue.
- Select Have us call you.
For successful communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services.
If you have any questions, leave a comment below. We're here to assist you.
