As I know, they haven't released any update patches since June 2022. Press CTRL+1 and check your Release version. Is it R17 or else?

Hi @Erss,

Intuit occasionally releases critical updates for security, compliance, or bug fixes, even after discontinuing a product.

To isolate, let's print an invoice using a sample company file. If it prints successfully, use the Verify and Rebuild Data functions to identify and fix common company file problems. Be sure to back up your company file before proceeding:

Verify Data:

1. Press the File menu.
2. Choose Utilities from the drop-down option.
3. Select Verify Data.
4. Tap OK to continue.

Rebuild Data:

1. Click the File tab at the top.
2. Select Utilities from the drop-down option.
3. Choose Rebuild Data.
4. Click OK when the Rebuild has been completed.

If issues persist when printing from both the sample and your company files, uninstalling and reinstalling QuickBooks can help. This process renames QuickBooks folders and can resolve company file issues.

Before uninstalling, have your license number ready; this can be found on the original package or in the purchase confirmation email.

If you need assistance with this process, I recommend consulting an IT professional.

Please let us know if you have other questions about managing your QuickBooks Desktop company. The thread remains open for your inquiries.

Have the R17_35

Verified and rebuild with no errors.  Issue still there.  Only for one customer, not others.

I appreciate you getting back to this thread and providing that extra detail, Erss.

Seeing as you've already gone through the troubleshooting steps that my colleague recommended, and the error is isolated to a single customer. 

Let's try to create a new customer profile. Then, we can create a new transaction to print it to see if the error is profile-specific.

If the issue is already fixed, we can go ahead and merge your customer's old profile with the new one.

Here's how:

1. In the Customer Center, identify the duplicates and decide which name to keep.
2. Right-click the name you'll want to remove and select Edit Customer: Job.
3. Rename the duplicate by replacing its current name with the exact spelling of the customer you're keeping.
4. Select Ok.

From there, a confirmation prompt will appear, you can then click Yes to combine the two records.

However, if the issue persists, you may consider upgrading your QuickBooks Desktop version, as this is caused by compatibility issues.

Feel free to reply to this post if you need further assistance.

Consider reinstalling your QB program. If the same error persists, there's likely a Windows update conflicting with QB 2019. You may want to install the trial version of QB Desktop 2024 to isolate the issue.

Is this a QB AI trying to bait people to pay a monthly subscription?

Thank you for that option. 

Tried it, it didn't work.  Then try to see if prior invoices and new invoices will print.  They all will.   It's just that one invoice apparently.  Guess we will just delete it and redo.   

Found the issue maybe?

It could be a SO to Invoice issue.   This function of coursed worked before.  

Whatever the new update QB made to Desktop 2019 on October 1st 2025, it messed with the program.  Where any Invoice coming from a SO you can no longer print or save to PDF.  That forces a lot of people to have to abandon their paid software and have to upgrade to a monthly subscription.  Great business tactic if true.  

As far as we can tell, you can still print invoices otherwise in both customers...  just can't do it through a SO now....... you can make the transaction, but just can't PDF or Print.