Hi there, TS1956.

This message or description usually shows up in QBO. Can you tell us where do you see this in QuickBooks Desktop for Mac? We just want to make sure that we're giving the right information to answer your question.

Please add a reply below to share more details. We look forward to it. Thanks. 

This shows up fairly regular at about the same time in the Audit Log.

I was thinking it could be an automatic log out on days when someone leaves without logging out?

I'll give an example of when the System Administrator - Changed settings event appears in the Audit log report, TS1956. This way, I can guide you accordingly. 

Automatic logout when a person leaves without logging out is not the case when the System Administrator's- Changed settings event appears. The event will display in the report if QuickBooks itself changes or adds certain default accounts to the system. See the sample screenshot below for more guidance: 

Additionally, you can refer to this article to learn more about what the audit log can do and how to use it to keep an audit trail: Use the audit log in QuickBooks Online. It includes a detailed explanation about other users such as online banking, import administration, and supports representatives.

Moreover, you can contact our Customer Care Team to know further about the Change settings status. Maybe they can review all the settings on what system admin changed in your account. 

Here's how:

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

To learn more about the Audit log feature, check out these articles: 

• How to view transaction changes in the audit history
• Use the audit log to re-enter deleted transactions

Remember that you're always welcome to comment below if you have other concerns or follow-up questions about monitoring your data in QuickBooks. I'm just around to help. Take care always, TS1956.

why would Systems Administration add 10's and 10's of accounts to my chart?  I had my chart set up, I didn't want all these detail accounts.

why would Systems Administration add 10's and 10's of accounts to my chart?  I had my chart set up, I didn't want all these detail accounts.

Thanks for joining this conversation, mmartinuzzi.

Allow me to hop in and share information about the System Administration adding accounts to your chart of accounts (COA) in QuickBooks Online (QBO).

Those specific default accounts added by System Administration were based on the business entity you've set up. Other special accounts are created when certain actions are taken or features are turned on in your QBO settings.

To verify if those accounts can be deactivated, consider checking out this article: Manage default and special accounts in your QuickBooks Online chart of accounts.

Also, you can browse this link to see the table of accounts based on your business type: List of Chart of Accounts Templates for QuickBooks Online companies.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Please let me know if you have additional questions about this or anything else QuickBooks. I'm more than willing to assist. Keep safe.

I'm just seeing the same thing as well as added journal entries for hundreds of thousands of dollars

Have you ever received a resolution on this issue? We are also now experiencing the same issue and cannot get anywhere with a reason as to why it is happening nor what specific changes have been made so we can reverse them.

Let's work together to determine why the System Administration - Changed settings event appears in the Audit log report, LCCC.

The System Administration shows changes made automatically by QuickBooks Online (QBO). I've listed several reasons why this occurs:

• You modify a record, and the change affects another record. For example, if you edit a payment and link it to a different invoice, the System Administration event for a change to the original invoice will show.
• You connect a third-party app to QBO. When the app sends data to QuickBooks or when it makes a change to your existing data.
• You have a recurring transaction. When the program recurs the transaction to your books, a System Administration event shows.
• Some events happen automatically, even when you’re not signed in. For instance, there's an update to your bank feeds.
• It also happens when we update QBO so that you can reap all the benefits of the new features when we release them.

For more details about how this feature works, please see this article: Use the audit log in QuickBooks Online.

If none of these apply to the changes shown in the Audit log report, I recommend contacting our QuickBooks Support Team. They have tools to review all the settings to verify what the system changed in your account and ensure this gets investigated. 

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Finally, you can run various reports in QBO to view the different aspects of your business and ensure all your entries are tracked correctly.

This thread is always open if you have other questions or concerns about viewing the activities in the Audit log or need to enter, edit, or delete transactions in your books. I'm here to help you out.

I did not give QBO permission to edit anything in my books.  In the last 3 weeks 905 edits have been made to MY BOOKS WITHOUT MY PERMISSION!  These edits have affected previous years trial balances and include, customers, employees, items, payments, deposits, invoices, charts of accounts...EVERYTHING!!  For me to correct these changes will cost me and will the system keep changing behind me.  HOW do I TURN OFF this annoying program once and for all?

Changes made by the System Administration in QuickBooks Online (QBO) are triggered by a few different reasons, Kimbpps.

These automated processes help ensure data consistency and proper record-keeping across your QBO account. They include:

• Manual changes are made that directly affect another record. This happens after editing a payment that's applied to an invoice.
• Third-party app integration. Syncing or downloading data from external applications can result in changes logged as System Administration actions.
• Automated transactions. When recurring transaction templates generate or add new entries automatically, these are attributed to System Administration.
• Banking synchronization. Updates from connected online banking services can prompt system-level changes.

These System Administration activities are important for maintaining the integrity and accuracy of your QBO data, even though they may not be directly initiated by you as the user. The audit log helps track these automated changes for transparency and record-keeping purposes.

For now, there's no option to prevent the system from making these changes. The system will also continue to log these changes if any of the previously mentioned events will happen.

For additional reference, I'd like to share these articles that can be helpful in your future work with QuickBooks Online:

• Use The Audit Log To Re-enter Deleted Transactions In QuickBooks Online
• How To View Details For Missing Reconciliation Reports Or Reconciled Transactions In QuickBooks Onli...

Let me know if you have any other questions when using the Audit log to track the changes in your account. We're always here to make sure you have all the support you need.

We are going thru the same thing! We have thousands and thousands of entries and changes. I did not authorize any of this. It has been doing this since we moved over to online in March of 2024. Constantly payroll issues, sales tax issues, and hundreds of hours on the phone trying to get it fixed. This is the worst software ever! I am looking for something else to change to.

Your answers are not helping. You are not listening at all. Nobody wants these changes made without our permission, you messed up our books and instead of admitting that this is nonsense and fixing it, you are giving us the run around.