Let's work together to determine why the System Administration - Changed settings event appears in the Audit log report, LCCC.
The System Administration shows changes made automatically by QuickBooks Online (QBO). I've listed several reasons why this occurs:
- You modify a record, and the change affects another record. For example, if you edit a payment and link it to a different invoice, the System Administration event for a change to the original invoice will show.
- You connect a third-party app to QBO. When the app sends data to QuickBooks or when it makes a change to your existing data.
- You have a recurring transaction. When the program recurs the transaction to your books, a System Administration event shows.
- Some events happen automatically, even when you’re not signed in. For instance, there's an update to your bank feeds.
- It also happens when we update QBO so that you can reap all the benefits of the new features when we release them.
For more details about how this feature works, please see this article: Use the audit log in QuickBooks Online.
If none of these apply to the changes shown in the Audit log report, I recommend contacting our QuickBooks Support Team. They have tools to review all the settings to verify what the system changed in your account and ensure this gets investigated.
Here's how:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the Send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
Finally, you can run various reports in QBO to view the different aspects of your business and ensure all your entries are tracked correctly.
This thread is always open if you have other questions or concerns about viewing the activities in the Audit log or need to enter, edit, or delete transactions in your books. I'm here to help you out.
