Thank you also for giving us additional updates on your concern, @marksoar.
It appears that you're within the new invoice experience following the new estimates and invoices rollout to QuickBooks Online (QBO) users. I can further assist you with resolving the issue about the price rules not updating on your invoices.
If you're in the new invoice layout, you can consider checking out this article first: See what’s new with estimates and invoices in QuickBooks Online.
Since the Price Rules feature isn't currently available in the new invoice experience, I'd recommend switching to the old layout. You can follow the steps I'll outline below. Please know that the steps will depend on your current subscription.
- Go to the +New button.
- Select Invoice.
- If available on your end, click on Old layout in the top right corner of the invoice window.
- Confirm Switch to old layout when prompted with Looking to switch layouts?
If you're within the old invoice layout after the steps above, select a customer and add a Product/Service to check if price rules automatically update.
If the price rules don't update after selecting a customer and product/service, I'd recommend manually selecting it from the Amount column in the old invoice layout.
However, I recognize that changes to the invoice experience can affect your business workflow and that the software should accommodate various business needs. I'd encourage sending your suggestions to our product engineers, highlighting your experience with the new invoice update. Here's how you can send one:
- Go to the Gear icon.
- Select Feedback.
- Enter your comments or product suggestions.
After this, let me add this article to get helpful insights on the items you buy and sell: Use reports to see your sales and inventory status.
We'll be here in the Community if you have further updates on the problem you encountered applying price rules to invoices in QBO. We'll do our best to assist.
