Hello there, fonewiz.
Currently, there is an ongoing investigation about unable to inactivate an old bank account that is no longer due to error message received "We can't make this account inactive. This account is used by a product and service".
I understand that this needs to be fixed as soon as possible. Rest assured, we will provide an update once information is available.
While our engineers are looking into this, I recommend contacting our Support Team to add your company details as one of the affected users. Here's how:
- Within your QBO account, go to Help in the upper-right corner.
- In the Search tab, click Contact us.
- Enter a brief description of your concern.
- Click Continue.
Know that you can always post in the Community if you have other questions. I'll be around to help.
