LeizylM
QuickBooks Team
QuickBooks Team
‎September 09, 2022 01:30 PM

Other Questions

I'll make sure you'll be able to refresh your app on iPhone, alltranhose. 

 

Let's reset your app's data to isolate this concern for possible data damage. This can be done on the app or on your phone settings. I'll show you how:

 

  • For QuickBooks Online app:
    • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
    • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
      QBO AppRefreshData.PNG
  • In your Phone Settings:
    • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
    • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

Let me also add these additional references about fixing common errors in the mobile app:

 

 

Get back to me if you need more help refreshing your app. I'm always around to assist you. Take care and have a good one.

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