cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
alltranhose
Level 1
posted
‎September 09, 2022 09:56 AM
last updated ‎September 09, 2022 9:56 AM

App won’t refresh

App won’t refresh on iPhone and the ‘get signature’ link isn’t working
Reply
1 Comment 1
LeizylM
QuickBooks Team
QuickBooks Team
‎September 09, 2022 01:30 PM

App won’t refresh

I'll make sure you'll be able to refresh your app on iPhone, alltranhose. 

 

Let's reset your app's data to isolate this concern for possible data damage. This can be done on the app or on your phone settings. I'll show you how:

 

  • For QuickBooks Online app:
    • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
    • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
      QBO AppRefreshData.PNG
  • In your Phone Settings:
    • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
    • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

Let me also add these additional references about fixing common errors in the mobile app:

 

 

Get back to me if you need more help refreshing your app. I'm always around to assist you. Take care and have a good one.

Reply