I am using Quickbooks Online Plus, am based in Southern Africa, am NOT connected to my bank account, and have been happily assigning cheque numbers to the cheques that I write out. The system has been automatically assigning the next cheque number that is in the sequence, that is until today, when I tried to write out a Petty Cash cheque for expenses incurred in the previous week. QBO should have come up with cheque number PC998.
Usually I use +New, Cheque, and then change the bank account to my petty cash bank account, and then continue to fill out all the expenses etc. This has worked perfectly for the last year. Today, QBO has made the box where the cheque number should be unchangeable, with a greyed-out box with the words, TO PRINT, in it.
As my QBO is not connected to my bank account, and I do not print out cheques from QBO, I don't know why today it has suddenly not allowed to me to use custom cheque numbers. I have tried using Safari and Google Chrome browsers, I have tried using incognito browser windows in both browsers, and I have cleared the cache and cookies in both browser windows. There is no option to "untick" a box that says, 'Print later'.
If I try and write out a cheque for a different back account, such as my savings account, I have no problem in assigning the relevant cheque number.
The only thing I have done differently in the last 24 hours is write an Expense (as opposed to a cheque) to record a cheque from a customer that had bounced.
