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Cheffiecaro1
Level 1
posted
‎August 10, 2022 02:14 AM
last updated ‎August 10, 2022 2:14 AM

Using custom cheque numbers

I am using Quickbooks Online Plus, am based in Southern Africa, am NOT connected to my bank account, and have been happily assigning cheque numbers to the cheques that I write out. The system has been automatically assigning the next cheque number that is in the sequence, that is until today, when I tried to write out a Petty Cash cheque for expenses incurred in the previous week. QBO should have come up with cheque number PC998.

 

Usually I use +New, Cheque, and then change the bank account to my petty cash bank account, and then continue to fill out all the expenses etc. This has worked perfectly for the last year. Today, QBO has made the box where the cheque number should be unchangeable, with a greyed-out box with the words, TO PRINT, in it. 

 

As my QBO is not connected to my bank account, and I do not print out cheques from QBO, I don't know why today it has suddenly not allowed to me to use custom cheque numbers. I have tried using Safari and Google Chrome browsers, I have tried using incognito browser windows in both browsers, and I have cleared the cache and cookies in both browser windows. There is no option to "untick" a box that says, 'Print later'.

 

If I try and write out a cheque for a different back account, such as my savings account, I have no problem in assigning the relevant cheque number. 

 

The only thing I have done differently in the last 24 hours is write an Expense (as opposed to a cheque) to record a cheque from a customer that had bounced.

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1 Comment 1
MaryLandT
Moderator
Moderator
‎August 10, 2022 03:17 AM

Using custom cheque numbers

That's was an unexpected behavior of the system, Cheffiecaro1.

 

Thank you for bringing this to our attention. Since you've already cleared the browser's cache and cookies, used incognito, and other browsers, let's check if other users have made changes to the cheque number.

 

To do so, you can go to the Audit log and check the record. Let me show you how to do it.

 

  1.  Sign in as an admin to access the audit log.
  2. Go to Settings ⚙ and click Audit log.
  3. Use the fields on the page to choose the appropriate User, Date, or Events filter to narrow the results.
  4. For Events, select Transactions, then All transactions.
  5. Click Apply.
  6. Find the user or cheque that was changed.

 

I'm adding this article to learn how to navigate this feature: Use the audit log in QuickBooks Online.

 

If no one made the changes, you can report this issue to our QuickBooks Online Team. Here's how to get in touch with them.

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_ZA/contact.
  2. Choose QuickBooks Online.
  3. Select Search for something else.
  4. Enter your concern or topic in the textbox and then hit Search.
  5. Choose to Start a Message to start chatting with a live agent.

 

In addition to this, you can also enter those cheques directly to your bank register. You can browse this article as your guide: Manually add transactions to accounts in QuickBooks Online.

 

Get back to me by commenting below if you have additional questions about the cheque numbers. I'll be around to answer.

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