Hello, @thomas20. Thanks for the update.
I appreciate your time and effort in trying the troubleshooting steps provided by my colleague. Since the error still persists, I recommend contacting our Live Support team directly. They have specialized tools to securely access your account to have this error safely checked, investigate the root cause, and be guided with the next steps.
When contacting them, please let them know the troubleshooting steps you already performed for direct assistance.
Here's how to contact them:
- Open your QuickBooks Mobile app.
- Go to the Menu.
- Head to the Help (?) icon in the top right of the screen.
- Tap Articles and support, then Contact Us option below. If you do not see this option, type Contact Us in the Search bar to make it appear.
- Choose Callback.
To know our support availability time for different subscriptions or products, feel free to visit this article: Get help with QuickBooks products and services.
If you have any more questions, we're here and ready to help you out.
