Thanks for joining in this thread, Allison108.
The incident report about unable to export payroll journals has been resolved a few days ago. Let's check your payroll chart of accounts if it's completely set up in your QuickBooks Online account.
- Click on the Employees tab.
- Click on Chart of Accounts.
- Click on Default Accounts.
- Make sure all fields is completely set up with an account.
If the payroll chart of accounts is fully set up, we'd recommend signing in using a different browser like Google Chrome, Safari or Firefox to isolate the situation.
As a work around you can manually export the payroll journal using below:
- Click on Employees tab.
- Click on Pay runs and select the pay run affected.
- Click on Export to QuickBooks button.
If the issue persists, we'd recommend reaching out to our Customer Care Team as they can further check the payroll connection in your QuickBooks Online account.
Feel free to drop a comment below if you have other questions. I'll be sure to get back to you.
