Hi there, ian26.
Since a payroll has already been processed, we're unable to directly modify the balances anymore. To correct them, you can contact our Payroll Team. They'll be the ones to pull up your account in a safe environment and update the payroll opening balance for you. Here's how to connect with us:
- Go to the Help icon.
- Select Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
For more resources while working with your payroll transactions, you check out some topics from this page: Help on common payroll topics.
Let me know if you have any additional questions by using the Reply option below. I'm here to ensure you're taken care of.
