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ian26
Level 1
posted
‎June 25, 2022 09:31 PM
last updated ‎June 25, 2022 4:31 AM

Incorrect payroll opening balances

I took over a Quickbooks account (Online advanced) when buying a business. P45s were put through and the PAYE codes were changed to the new business.

 

For some reasons the P45s didn't go through and I did not realise for a month. I went into each record and set a new start date and continuous employment date and put the P45 info into the Tax and NI screen.

 

This has resulted in the staff getting much higher tax bills than expected. I have isolated this to the employee payroll opening balances being wrong, but as there has been a pay run since then it will not allow me to change them.

 

How can I resolve this issue?

 

Thanks

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1 Comment 1
KlentB
Moderator
Moderator
‎June 27, 2022 10:04 AM

Incorrect payroll opening balances

Hi there, ian26.

Since a payroll has already been processed, we're unable to directly modify the balances anymore. To correct them, you can contact our Payroll Team. They'll be the ones to pull up your account in a safe environment and update the payroll opening balance for you. Here's how to connect with us:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

For more resources while working with your payroll transactions, you check out some topics from this page: Help on common payroll topics.

 

Let me know if you have any additional questions by using the Reply option below. I'm here to ensure you're taken care of.

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