Welcome to the Community, Alexandra54.
I'd like to help and make sure you turn off the automation feature in QuickBooks Online.
You can turn the auto-apply feature in just a few steps. I'll show you how to do it.
Here's how:
- Go to the Gear icon.
- Choose Account and Settings.
- Select the Advanced tab.
- Go to the Automation section and click on the Pencil icon to edit.
- Tap to turn off Automatically apply credits.
- Select Save, and then Done.
That should get you back on track. I'm also adding this article for more info about handling credits in QuickBooks Online: Create and apply credit notes or delayed credits in QuickBooks Online.
Just click the reply button below if you still have other questions about payments and credits. I'll be here to answer them. Keep safe.
