Hello ChristieAnn,
I tried Elangovans solution and it did not work.
As you correctly said I am wasting time and money trying to sort out this issue.
As stated 3-4 times earlier your support team is unable to sort this as either they don't have access or they are not trained for this.
However, while trying Elangovans solutions I did see one thing. My subscription showed as product QB Plus. I am a QB online customer which I believe is different (not sure).
I also noticed that my subscription has been restricted and my account may be suspended.
Can you direct me to someone who can help.
Thanks.
