Hello ChristieAnn, 

I tried Elangovans solution and it did not work.

As you correctly said I am wasting time and money trying to sort out this issue.

As stated 3-4 times earlier your support team is unable to sort this as either they don't have access or they are not trained for this. 

However, while trying Elangovans solutions I did see one thing. My subscription showed as product QB Plus. I am a QB online customer which I believe is different (not sure). 

I also noticed that my subscription has been restricted and my account may be suspended.

Can you direct me to someone who can help.

Thanks.