Stella13
Level 2
‎April 22, 2023 01:28 AM

Import bills, error occurs: "These Line Accounts don't exist in QuickBooks...." but I copy and paste account name from QuickBooks but still not success.. Anyone can help?

 
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Archie_B
QuickBooks Team
QuickBooks Team
‎April 22, 2023 02:36 AM

Manage Your Account

Hi there, Stella13.

 

The error message you receive usually occurs if the name of the account in your CSV file doesn't exist or matches the one that you have in the Chart of Accounts in QuickBooks.

 

Therefore, you need to check and make sure the name that appears in your Chart of Accounts is the same as the one that you have in your CSV file.

 

Here's the article for the full guide about the process: Import your bills in QuickBooks Online.

 

I've also added this link for common questions about importing data to QuickBooks Online.

 

Let me know if you have other concerns about importing data. I'll be happy to assist.

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kylegathright
Level 1
‎April 19, 2024 11:51 AM

Manage Your Account

I am getting the same error and did the same, copied/pasted the account name.  How did you resolve?

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KimberlyS
Moderator
Moderator
‎April 19, 2024 02:20 PM

Manage Your Account

We appreciate you visiting the Community, Kyle.

 

I'll share information to help you import bills in QuickBooks Online.

 

Ensuring CSV files match and align with the corresponding fields in QuickBooks is essential when importing bill transactions. Aside from that, please note that the system will only recognize parent accounts, which you'll receive the error if you've entered a subaccount.

 

However, if you're using a parent account and it matches QuickBooks, let's troubleshoot your browser and utilize a private window to avoid using corrupted cache files that cause these unexpected behaviors. You can refer to these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

If it works, proceed to your regular browser and clear its cache to refresh your website's preferences. Also, note the system's supported browser for the best and most secure experience.

 

For more information about importing bills, you can review this article: Import your bills in QuickBooks Online.

 

Moreover, you might want to scan this material for guidance if you need to gather valuable insights from your expenses to plan your finances accordingly:

 

 

Feel free to add a reply on this thread if you need further assistance importing bills or other related concerns in QuickBooks Online. We're here to help.

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