I appreciate you taking the time to express your concerns, @yaqiyy2515. I recommend contacting our Live Support team directly to further check your account. They can also review your billing history, cancel your subscription, and discuss the refund process.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
Our live support team is available Monday to Friday, 6 AM–6 PM PT, and Saturday, 6 AM–3 PM PT.
We'll be around to help you if you have any other concerns.
