Thanks for replying to this thread, @esturges.

I can see here a duplicate post with the same issue you've posted. My colleague, LollyNino_C, has already answered a similar question you've posted. You can view his answer through this thread: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-new-employee-can-t-get-pa...

Don't hesitate to keep in touch in the comment section if you need anything else while working with QuickBooks or managing your employees. We're always here to attend to your concerns. Take care and stay safe.

We've been having the same issue for several days. Contacted support and after a half hour of asking questions unrelated to my issue, the agent did a screen share. Another 15 minutes and; "Yes it is broken, we'll reach out when fixed. Is there anything else I can help you with".

Now, considering this renders our QBO useless, we have to put our accounting on hold until Untuit finds an engineer to take a look at it.

If I were to have a nickel for the time we waste trying to get timely support, we'd need a special account...

Accountability is not part of this organization.

We've been having the same issue for several days. Contacted support and after a half hour of asking questions unrelated to my issue, the agent did a screen share. Another 15 minutes and; "Yes it is broken, we'll reach out when fixed. Is there anything else I can help you with".

Now, considering this renders our QBO useless, we have to put our accounting on hold until Untuit finds an engineer to take a look at it.

If I were to have a nickel for the time we waste trying to get timely support, we'd need a special account...

Accountability is not part of this organization.