We've been having the same issue for several days. Contacted support and after a half hour of asking questions unrelated to my issue, the agent did a screen share. Another 15 minutes and; "Yes it is broken, we'll reach out when fixed. Is there anything else I can help you with".
Now, considering this renders our QBO useless, we have to put our accounting on hold until Untuit finds an engineer to take a look at it.
If I were to have a nickel for the time we waste trying to get timely support, we'd need a special account...
Accountability is not part of this organization.
