Thanks for replying to this thread, @esturges.

I can see here a duplicate post with the same issue you've posted. My colleague, LollyNino_C, has already answered a similar question you've posted. You can view his answer through this thread: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-new-employee-can-t-get-pa...

Don't hesitate to keep in touch in the comment section if you need anything else while working with QuickBooks or managing your employees. We're always here to attend to your concerns. Take care and stay safe.