Employees and payroll

Welcome to this thread, Cjtres.

This can be an issue with your employee's browser. You can ask them to try accessing the Workforce using a private browser. This is a good place to start the troubleshooting since this type of browser doesn't store cache 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

If it works on their end, ask them to clear the cache of their regular browser. This will delete those temporarily stored files and browsing history. Also, they can use other supported browsers to better isolate the possibility of a browser-related issue.

In the meantime, you might want to email/print your employees a copy of their W2s.

Here's how:

1. Go to the Payroll Tax Center.

   1. Choose Employees and click Payroll Center.
   2. Click the File Forms tab.
   3. Select View/Print Forms & W-2s.
   4. Enter Payroll PIN. Click OK.
2. Click the View Employee W-2 forms for all years link in the box on the right.
3. Click on the name of the employee for the W-2 you want to print and follow the Adobe instructions to open the form in Adobe Reader.
4. To print W-2 forms, choose File, then  Print. Click Save.

   
   To email the W-2, choose File, then Send. Once done, click Page by Email.

Find out more about managing w-2 through this article: Print, save and email W-2 forms with Adobe Reader.

All you need to know about managing W2's in QuickBooks Online (QBO) can be found in this article: E-file Federal W-2 Forms

If the issue persists, please contact our QuickBooks Care Team for further investigation. Since W2's contain personal information, it would be best to handle this in a secure place that our phone support can provide.

Here are the steps to reach out support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Stat Messaging button.
   

Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Drop me a reply if you have additional questions about viewing W2s on Workforce. Have a good day ahead!