Thanks for joining the thread, Jeremy.  

I acknowledge your concern about connecting your Citi card account to QuickBooks. 

As you're experiencing a similar issue that has persisted since early September, I recommend reaching out to our live experts for direct assistance. By contacting our Support Team, you can receive personalized guidance to address and resolve this specific issue efficiently. 

Furthermore, you might find it beneficial to refer to this article, which explains how to add and match Bank Feeds transactions in QuickBooks Desktop: Add and match Bank Feed transactions in QuickBooks Desktop.

In addition, to learn how to reconcile your accounts so they match your bank and credit card statements. Here's an article: Reconcile an account in QuickBooks Desktop.

Should you require additional assistance with any of these steps or have other concerns with your banking accounts, leave a comment below and I'll get back to you right away.

Hi all,

Notice that Intuit has deleted the phone number that they gave me to contact someone in the US to put in your comment about the investigation. You can still contact them with the investigation INV-112003 @ TEL[Removed]

-Scott

September 25, 2024:

Day 12 since last working.

Please escalate to Tier 3.

Total days not working in September 2024: 21

If anyone is interested, the investigation case is INV-112003

INTUIT STAFF: Please read the thread and stop sending canned responses.

This fixes nothing and only serves to underscore the fact that Intuit is not taking this problem seriously. 

I have been down over a week and spent at least five hours on canned bs support to no remedy. What is going on here!!!!

Your not crazy - I have been using for years and years and suddenly I can't connect and the most frustrating thing is that quickbooks so easily advises you to spend hours on their 50 steps and you end up in the same place.  When there are several complaints like this, they should dig into the issue.

This is fantastic to finally see that they recognize the issue.  I also got an email this morning from the person I was working with in the data services side and he shared that exact same investigation number and linked my case ID to the investigation.  Let us all hope that they can figure this out in a timely manner!!  

I have the same issue, and I have dealt with the QB Support team, that thinks we are kids and asks us to connect to a bank using their canned steps. It's good you escalated it to Tier 3. Do not hold your breath. I had a payroll Webforce issue that QB did not fix for a year! I called so many times and wasted countless hours.

Hoping this will get resolved. I will set up webconnect by downloading them manually till this issue is resolved.

Same issue, for weeks.  Other feeds work, Citibank doesn't.  Don't want to repeat all the same, don't want to spend hours on this.   Need it it to work.

September 26, 2024:

Day 13 since last working.

Please escalate to Tier 3.

Total days not working in September 2024: 22

If anyone is interested, the investigation case is INV-112003

September 27, 2024:

Day 14 since last working.

Please escalate to Tier 3.

Total days not working in September 2024: 23

If anyone is interested, the investigation case is INV-112003

INTERESTING UPDATE

Besides Quickbooks, I also use Quicken for my personal finances. Guess who Quicken uses for bank feeds??? Yup, you guessed it... Intuit.

Today Quicken stopped downloading all transaction from Citibank. Here is their comments:

Our teams have discovered an issue where a majority of Citi Bank users have been experiencing incorrect transactions downloading during One Step Update in Quicken for Windows and Quicken for Mac.

This has been escalated internally, though we do not have an ETA at this time.

We will be blocking all Citi financial insitution connections while we work on a resolution. As a result, users may encounter an FDP-390 error when attempting to update or add accounts. There is no current ETA. 

Thank you!
(Ticket #11296799)

I am running into this same problem. I figured it was something with my QB Desktop Pro Plus 2024 license until I got this message from Quicken that they were preventing Citi card transactions due to incorrect transactions. Wonder if QB is doing the same thing with Citi Card. 

UPDATED! 9/27/24 Citicard - Downloading Incorrect Transactions/Errors when updating/ FDP-390/CC-902 ...

IT IS SO DISCOURAGING THAT QB IS TREATING US ALL LIKE IDIOTS WHO DONT KNOW ANYTHING.

QB..   THIS IS A KNOWN ISSUE WITH CITICARDS AND THE PROBLEM IS ON THE QB SIDE AND YOU NEED TO FIX IT AN PUBLISH THE FIX.  ALTERNATIVELY PUT OUT THE FIX AS AN UPDATE.

STOP TELLING TO GO THROUGH YOUR HELP WHO CAN ONLY CALL TIER 2 AND TIER 3 AND THEN TELL US YOU ARE WORKING ON IT.

September 30, 2024:

Day 17 since last working.

Please escalate to Tier 3.

Total days not working in September 2024: 26

If anyone is interested, the investigation case is INV-112003

I'm in the same boat. Since early September. I hope they will actually give this issue some priority.

Good News. it works!

This morning I got notice that Intuit had fixed Quicken, which I verified worked. So,I launched Quickbooks, which  immeditaly did a major update. 

After the update and re-launching, I tried to add Citi cards again and this time it actually connected with no errors! I was able to re-establish the bank feed connections to all of my Citi accounts. I am hoping that this is finally the fix we have been waiting for.

-Scott

Oh my gosh Scott! You are my hero!! Will do the same and let you know the outcome.

THANK YOU FOR YOUR PERSISTENCE!!!

Unfortunately, still not working in QuickBooks Desktop 2024

I had given up. We are back in business. Thank you to everyone who suggested. Called QB. And kept us informed. 

Debbie 

It is working with my Desktop Pro Plus 2024... Make sure you upgrade...

suggest that you reset the account... turn off bank feeds and then turn them back on.    then it probably will work

i agree.

thanks for pushing them to finally fix it

Working now! That’s to Scott for being relentless!  

Everyone saying it is still not working, make sure you update!  I also rebooted as well!

I'm still not working, QB Enterprise.

What's the trick?