IT IS SO DISCOURAGING THAT QB IS TREATING US ALL LIKE IDIOTS WHO DONT KNOW ANYTHING.

QB..   THIS IS A KNOWN ISSUE WITH CITICARDS AND THE PROBLEM IS ON THE QB SIDE AND YOU NEED TO FIX IT AN PUBLISH THE FIX.  ALTERNATIVELY PUT OUT THE FIX AS AN UPDATE.

STOP TELLING TO GO THROUGH YOUR HELP WHO CAN ONLY CALL TIER 2 AND TIER 3 AND THEN TELL US YOU ARE WORKING ON IT.