Thanks for joining the thread, Jeremy.  

I acknowledge your concern about connecting your Citi card account to QuickBooks. 

As you're experiencing a similar issue that has persisted since early September, I recommend reaching out to our live experts for direct assistance. By contacting our Support Team, you can receive personalized guidance to address and resolve this specific issue efficiently. 

Furthermore, you might find it beneficial to refer to this article, which explains how to add and match Bank Feeds transactions in QuickBooks Desktop: Add and match Bank Feed transactions in QuickBooks Desktop.

In addition, to learn how to reconcile your accounts so they match your bank and credit card statements. Here's an article: Reconcile an account in QuickBooks Desktop.

Should you require additional assistance with any of these steps or have other concerns with your banking accounts, leave a comment below and I'll get back to you right away.