rsb-ed
Level 1
‎March 05, 2024 03:48 AM

Bank Connection Error 185 Reoccurring

quickbooks1.jpg

Hello,

 

I am having an issue with Bank Error 185: Security Info Needed.

 

Every time I update the transactions with my bank, this error returns.

 

To recreate the issue:

  • Press the update button.
  • The 185 error shows for the Webster Bank account.
  • Verify the information with the bank.
  • The transaction list updates ONCE and I am able to categorize transactions.
  • Press the update button again.
  • The error returns.

 

This issue prevents the users of quickbooks online (quickbooks advisors, my accountant, bookkeepers or my general staff) from performing their duties. In order to verify the bank connection with my bank, each user would need to be an authorized user with the bank's systems, which is not possible.

 

Please find solution to this issue.

 

Furthermore, I had opened a case with support regarding this issue, and it was prematurely closed without resolution. Case: [removed] CX Q: Bank connection

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AdonL
QuickBooks Team
QuickBooks Team
‎March 05, 2024 05:48 AM

Banking

I understand this hasn't been easy for you, rsb-ed. I'm here to provide details to help you fix the error and get your business back on track.

 

The error you encounter indicates that your bank has additional security requirements that you need to address.

 

If you've already answered the security questions or entered the one-time password and the error continues, try accessing your QBO account in a private browser. 

 

If your bank or financial institution asks for a one-time password, get your one-time password (on a device, through text, call, etc.), and enter it each time you see Error 185.

 

You can check this article for more information: Performing basic browser troubleshooting. 

 

We can use these article when reviewing and reconciling your accounts in QuickBooks:
 

 

If you need further assistance, don't hesitate to comment below. I'm always here to help you. Stay safe!

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rhsayles
Level 3
‎June 23, 2025 08:52 AM

Banking

I don't think this is a correct response.  QBO is essentially blaming the bank for requiring MFA.  It seems to me that the real issue is that QBO does not connect to the bank using OAuth standards which would save a secure token for some reasonable amount of time (month?) once a user account is verified once.  Our QBO account will not remain connected because it relies the connection to be re-verified every time.  This is maddening and it destroys my ability to have book keepers working in QBO on invoice matching, etc.   I always get the message asking "can you update payments in QBO?"... 

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Candice C
QuickBooks Team
QuickBooks Team
‎June 23, 2025 09:24 AM

Banking

Good afternoon, @rhsayles. 

 

Thanks for responding so fast and getting back to us about this issue. 

 

If my colleague's steps didn't help or work for this 185 bank error, I recommend getting in touch with our Customer Support Team again. They'll be able to review your account on the back end to see why this is happening or start an investigation for you. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question (Be sure to let them know that you had a case open before) and hit Let's talk. 
  4. Scroll down and choose to Get a callback. 

 

Feel free to come back and let us know how the call goes. We want to ensure that you get this taken care of as soon as possible! 

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