Hello,
I am having an issue with Bank Error 185: Security Info Needed.
Every time I update the transactions with my bank, this error returns.
To recreate the issue:
- Press the update button.
- The 185 error shows for the Webster Bank account.
- Verify the information with the bank.
- The transaction list updates ONCE and I am able to categorize transactions.
- Press the update button again.
- The error returns.
This issue prevents the users of quickbooks online (quickbooks advisors, my accountant, bookkeepers or my general staff) from performing their duties. In order to verify the bank connection with my bank, each user would need to be an authorized user with the bank's systems, which is not possible.
Please find solution to this issue.
Furthermore, I had opened a case with support regarding this issue, and it was prematurely closed without resolution. Case: [removed] CX Q: Bank connection
