Hi Max Phillips,
I recommend reaching out to our Support team about this matter. That way, they can ask for your account details in a more secure environment, and you can do a screen-sharing session. They are open during the usual business hours in the UK.
QBO UK:
- Click the Help (?) icon at the top.
- Choose the Contact Us button, or click the Search tab and then Contact Us.
- Type something like simplified expense method inquiry in the What can we help you with box.
- Proceed with the Let's talk button.
- Select the Start messaging option.
QBSE UK:
- Select Assistant from the top bar.
- Ask general questions like "simplified expense method inquiry" or "talk to an agent".
If you have other concerns, feel free to go back to this thread.
