Hi Toastman-
Without looking at the account, I can't determine why there is a disruption in your bank feeds from Chase. Please let me know a few items:
- How are you accessing QuickBooks Online, a browser, a mobile app?
- If you are using a browser, which browser?
- Have you tried selecting Update on the Banking tab?
- If so, when the bank updates, are you seeing any error codes appear?
Let me know.
You can also reach out to us at 1800 046 038 for more immediate assistance and troubleshooting; we also have the option for you to get a callback. See instructions below:
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- Select Contact us and enter the details of your concern.
- Click Let's talk and choose Chat or Get a callback.
- Enter the needed information.
Reply here with any clarification.
-Christine
