When you sort the Chart of Accounts by account type, the account numbers should automatically follow, denisek. Let me add additional information to help you.
Since the order is off on your end, let's check if your browser might be causing the issue. I encourage you to perform some basic troubleshooting steps. Often, outdated cached files can lead to such errors. First, please open your QBO company in a private or incognito tab and open your Chart of Accounts from there.
Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If it works, return to your regular browser and clear its cache to remove any unnecessary data and start afresh. You can consider a different supported browser to optimize your QuickBooks experience.
If the issue persists, I encourage reaching out to our Live Support team. They have the necessary tools to investigate the underlying cause of the problem and perform a screen-sharing session for efficient QuickBooks navigation.
Additionally, I added this article to guide you in ensuring that your QuickBooks account match to your bank balance: Reconcile an account in QuickBooks Online.
If you need further assistance in managing your transactions. Please know that we are available 24/7. Just please click on Reply.
