SophiaAnnL
Moderator

Account management

I'd like to check the setup of your products and services in QBO, Aleem Shaik.

 

I know that you already mentioned that you didn't use this account. But since all of the line items on your invoice are posting to this account, then it's still probably associated to some of your items.

 

You can follow these steps to check if this is the case:

  1. Click the Gear icon (⚙) in the upper right-hand corner of the Dashboard.
  2. Under Lists, select Products and Services.
  3. Click Edit on each item on the list.
  4. Verify that the bank account you're trying to delete isn't selected in the Inventory asset account, the Income account, or the Expense account.

After following these steps, proceed with deleting the account.

 

If you still get the same error, please let me know. I'll check on it further to ensure it's fixed.