Account management
Thanks for getting back with the Community, christophe-picha.
If you've already performed each of the troubleshooting steps in ShaniamarieC's post, and confirmed your accountant is checking their spam/junk folders for the invitation, but they're still not receiving it, I'd recommend getting in touch with our Customer Care team.
They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
They can be reached while you're signed in.
Here's how:
- Use the Help (?) icon.
- Click Contact Us.
- Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
- Select Start messaging or Get a call.
Be sure to review their support hours so you'll know when agents are available.
If there's any questions, I'm just a post away. Have a lovely Wednesday!
