Thanks for reaching out to us for help with uploading your Amazon CSV, @molly-authentict,

I want to help you resolve this concern. Before anything else, let's try to troubleshoot this problem and see if you can do it this time.

Unexpected issues in QuickBooks Self-Employed can be brought about by problems in the web pages. Have you tried uploading the file in a private window? This page prevents cookies from being stored on your computer, making it a great place to identify browser issues.

Use any of these keyboard shortcuts depending on which browser you're using:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works and the Save button is no longer greyed out, clear your cache. This removes the history or log files so you can start with a clean slate on the regular browser.

Kindly update me on how it goes. I'll be right here to help you upload your expenses from Amazon.

I am having a TON of problems trying to upload my Amazon reports.  I am following all the advice given to clear my cache, download in a private screen, etc. and my reports are fine, but when I go to select them, they do not appear on the QB screen to preview.  
If I can't upload my transactions, is there a way to manually input them all into QB?  I want to have a more accurate view of my expenses/taxes.

Thanks for joining this thread, jendoneylpc-gmai. I appreciate you performing Jen_D's troubleshooting steps.

Since you're seeing a blank screen after troubleshooting your web browser, I'd recommend using our browser health checkup tool to confirm the browser you're using is compatible with QuickBooks.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Safari - version 12 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer

QuickBooks supports the current and two previous versions of browsers. If you find you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use your Help (?) option.
   
2. Click Contact us.
   
3. In the Ask a question (or tell us what's wrong) field, explain what you're reaching out about.
   
4. Hit Continue.
   
5. Select Start a Chat or Get a callback.
   

Be sure to review their support hours so you'll know when agents are available.

If you'd prefer to, as a workaround, you can manually enter these transactions into your books for the time being.

I've also included a detailed resource about system requirements for your product which may come in handy moving forward: System requirements

If there's any additional questions, I'm just a post away. Have a great day!