Thanks for reaching out to us for help with uploading your Amazon CSV, @molly-authentict,
I want to help you resolve this concern. Before anything else, let's try to troubleshoot this problem and see if you can do it this time.
Unexpected issues in QuickBooks Self-Employed can be brought about by problems in the web pages. Have you tried uploading the file in a private window? This page prevents cookies from being stored on your computer, making it a great place to identify browser issues.
Use any of these keyboard shortcuts depending on which browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works and the Save button is no longer greyed out, clear your cache. This removes the history or log files so you can start with a clean slate on the regular browser.
Kindly update me on how it goes. I'll be right here to help you upload your expenses from Amazon.
