Account management
Thanks for joining this thread, jendoneylpc-gmai. I appreciate you performing Jen_D's troubleshooting steps.
Since you're seeing a blank screen after troubleshooting your web browser, I'd recommend using our browser health checkup tool to confirm the browser you're using is compatible with QuickBooks.
Here's a list of supported browsers:
- Google Chrome - version 78 or newer
- Mozilla Firefox - version 76 or newer
- Microsoft Edge - version 75 or newer
- Safari - version 12 or newer
- Opera - version 68 or newer
- Samsung - version 10 or newer
QuickBooks supports the current and two previous versions of browsers. If you find you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're signed in.
Here's how:
- Use your Help (?) option.
- Click Contact us.
- In the Ask a question (or tell us what's wrong) field, explain what you're reaching out about.
- Hit Continue.
- Select Start a Chat or Get a callback.
Be sure to review their support hours so you'll know when agents are available.
If you'd prefer to, as a workaround, you can manually enter these transactions into your books for the time being.
I've also included a detailed resource about system requirements for your product which may come in handy moving forward: System requirements
If there's any additional questions, I'm just a post away. Have a great day!
