Thanks for reaching out to us again regarding this banking concern, @LStevens1.
May I know the version of QuickBooks you have? This helps will help us ensure you get the resolution you need. I've checked here on our end and there's no reported case about this one. Alternatively, we can use this option temporarily if your bank supports WebConnect. Here's how:
- Go to the Banking menu.
- Hover over Bank Feeds and select Banking Center.
- Find your bank and select Download Transactions. This opens a browser window to your bank's website.
- Sign in to your bank's website to download the Web Connect file.
Then, please contact our Support Team to report this problem. Our agents can also provide additional troubleshooting to ensure your bank feeds are up-to-date. Let me guide you how:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support. Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.
You can always update us on the result after performing the solutions or after contacting our support as I'd like to ensure this is resolved for you. Just leave a comment below and I'll get back to you. Have a great day ahead.
