Account management

Thanks for reaching out to us again regarding this banking concern, @LStevens866.

Letting us know the version of QuickBooks you have will help us ensure you get the resolution you need.

For now, I've looked into some open investigation for Capital One in QuickBooks Desktop and found none. In the meantime, if your bank supports WebConnect, you can use this option temporarily.

Here's how:

1. Go to the Banking menu.
2. Hover over Bank Feeds and select Banking Center.
3. Find your bank and select Download Transactions. This opens a browser window to your bank's website.
4. Sign in to your bank's website to download the Web Connect file.

Also, we need to have you contact our Support Team to report this problem. Our agents can also provide additional troubleshooting to ensure your bank feeds is up-to-date.

To contact us: 

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Thanks for reaching out to us today. This forum is always open for your QuickBooks banking concerns and I am also here to help. Have a nice week ahead!