I've just completed the quickbooks proadvisor training, i've tried clearing my browser cache, changing to a different browser, nothing works. I am using QBO on a brand new, up to date, 2025 Macbook. I added my clients - everything I see online says that they should receive an email to create a password - but they have not. I see no other help for this issue. They have not added a subscription yet but my understanding is that I can still start their books. However I have no access. I've tried looking into them inviting me as their accountant but they dont have a quickbooks account yet, so they can't, right? I'm planning on adding one as a Ledger account very soon, but i'm unsure about quickbooks online already now with all the issues i've been having already, it hasn't been smooth. I also can't find anything out there with others having the same issue. On another note, I've changed to the newest version - but its not showing the way it's supposed to, it looks the same as the old version. So i'm just so confused. Maybe not a good time to be starting on QBO with all the changes, but it is what it is and I want to get started with bookkeeping! Thanks for any help anyone may have for me.
