Kevin_C
Moderator
Moderator
‎March 27, 2024 08:03 PM

About QB Community

We hear your sentiments, numbering. Let me make it up to you by providing some steps to help you find those missing entries on the reconciliation page of your QuickBooks Online (QBO) account.

 

Before anything else, I suggest logging into your account through a private/incognito window if you haven't tried it. The private window will not save any history, making it a good place to identify browser problems. Here's how:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once you're in incognito mode, I suggest reviewing your audit log in your QBO account to identify if other users made modifications to your financial records and the specific entries or adjustments. I'll show you how:

 

  1. Go to the Gear icon and select Audit Log.
  2. Use the fields on the Filter panel to trim down the information in the report and focus it more on the changes made to the accounts.
  3. Set a filter based on the date range to narrow down the information. Selecting either this month or the previous week will only show the changes made on those dates.
  4. Select Deleted/Voided transactions in the drop-down list for Events.
    audit.PNG

 

You can also visit this article for more details about this feature: Use the audit log in QuickBooks Online.

 

However, if the transactions aren't deleted, another reason is that your reconciliation page is filtered to show selected transactions only. Here's how you can change the filter options on the page:

 

  1. Go to the Gear icon and select Reconcile.
  2. Click the Funnel icon, then change or review the filters.
  3. You can also set the Cleared Status, Transaction type, and Payee columns to All and make sure the Date is accurate with your recorded transactions.

 

Finally, you'll also want to double-check if those entries might've been recorded under a different account. You can locate the recorded transaction and see if you have selected the correct Bank/Credit Account so it will be posted in that register.

 

Additionally, you can view or print your reconciliation reports for future use if you encounter trouble reconciling the following months.

 

I'm always here to assist if you need further assistance handling QBO transactions. I’ll be more than happy to work with you again. Keep safe!

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