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MandydeMoet
Level 2
posted
‎April 14, 2021 04:52 AM
last updated ‎April 14, 2021 4:52 AM

Sudden glitches on QBO - Has there been a recent update that went wrong?

The past week, I have had a few odd glitches reported by my clients.

 

1) The VAT amount on quotes is wrong.  Client does a quote on his phone app - as "VAT not included".  On a R2,000 quote, the VAT displayed was a random amount - say R3.00.  He could not fix this on his phone.  I could go to the quote, change to "VAT included", click away, then change back to "VAT" not included, and the VAT figure would be correct.  He switched to his IPhone and does not have the problem anymore.

 

2)  A client using the Desktop version of QBO now has to sign in each time she logs on.  This used to be automatic.

 

3) One of the second client's employees uses the online version of QBO.  She has to request a OTP each time she logs on.  Her log in was also always automatic.

 

All I can assume, is that an update was run which had a few glitches.  #1 is pretty serious - if anyone sent off quotes without checking the VAT amount, the total due would be wrong.

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1 Comment 1
RenjolynC
QuickBooks Team
QuickBooks Team
‎April 14, 2021 06:41 AM

Sudden glitches on QBO - Has there been a recent update that went wrong?

Hope you are doing well and safe, MandydeMoet.

 

I've checked our records but haven't found any investigations about the issues you've encountered. If an unusual behavior occurs on the application, you can clear the app's cache or uninstall/reinstall it. 

 

To know about unplanned outages or updates in QuickBooks Online, you can visit this link: QuickBooks Status

 

For your other concerns, your clients may have the multi-factor authentication feature enabled on their account. This is a security setting where you confirm that you’re the one signing in to your account using your password and a unique code.

 

If your clients want to disable the feature, they have the option to do so by following these steps:

 

  1. Sign in to your Intuit account.
  2. From the left menu, select Sign In & Security.
  3. In the “Two-step verification” section, select Turn off.

 

You can read this article for more information: Verify your account with multi-factor authentication.

 

You can also get back to us here if you have other questions or concerns. We're always around to help. Take care and stay safe!

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