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MandydeMoet
Level 2

Sudden glitches on QBO - Has there been a recent update that went wrong?

The past week, I have had a few odd glitches reported by my clients.

 

1) The VAT amount on quotes is wrong.  Client does a quote on his phone app - as "VAT not included".  On a R2,000 quote, the VAT displayed was a random amount - say R3.00.  He could not fix this on his phone.  I could go to the quote, change to "VAT included", click away, then change back to "VAT" not included, and the VAT figure would be correct.  He switched to his IPhone and does not have the problem anymore.

 

2)  A client using the Desktop version of QBO now has to sign in each time she logs on.  This used to be automatic.

 

3) One of the second client's employees uses the online version of QBO.  She has to request a OTP each time she logs on.  Her log in was also always automatic.

 

All I can assume, is that an update was run which had a few glitches.  #1 is pretty serious - if anyone sent off quotes without checking the VAT amount, the total due would be wrong.