How do I change the email address that QB uses to send me payment receipts?

Changing the email address for receiving payment receipts in QuickBooks Online is a simple process that involves only a few steps, @KSMiller.

To do that, you can simply follow these steps:

1. Log in to your QuickBooks Online account.
2. Click the Gear icon located at the top right corner of the screen.
3. Select Account and Settings, then go to the Company tab.
4. Select the Pencil icon in the Contact info section.
5. Look for the Company email and then update your email address.
6. After entering the new one, click the Save and Done buttons.
   

Once you've completed it, QuickBooks will start using the new email address to send you payment receipts and other relevant communications.

You can also update the said information if you’re using QuickBooks Payments or Merchant Service. This is to ensure you'll be able to consistently receive notifications regarding your statements or deposits. Please know that QuickBooks follows and utilizes the email addresses you set for each alert type. Check out this guide for more details and complete instructions: Update business and account info for QuickBooks Payments.

I’m also adding this reference in case you’d like to change the email address your customers see on sales forms: Modify the email information your customers see in QuickBooks Online. It includes ways on how to customize your template.

I’ll be here anytime to help if you have additional questions or other concerns with your personal info. Just let me know in the comments.

I did this months ago and still the receipts are being sent to the old address: [email address removed].  I am fortunate that the owner of that url is still forwarding these to me.

Thanks for joining this thread, dennisftc.

I want to make sure your receipts are being sent to the correct business email. 

In this instance, I recommend clearing the browser cache as an initial troubleshooting step. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can potentially cause certain viewing and performance errors in the system. Clearing it will remove anything that's preventing the email change  from updating. Here's how to get this done in Chrome for example:

1. Click the three vertical dots in the top right corner and select History, then History again.

2. Select Clear Browsing Data.

3. Choose a time range and then Delete data.

The following article provides similar steps for other browsers: Clear cache and cookies to fix issues

Once you've cleared the cache, please give the steps to update the email a try once more. If the issue persists you may need to contact the QuickBooks Online Support Team.

Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.